SHIPPING & RETURNS
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SHIPPING:
Currently, we ship only in the State of Israel.
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Cost for Door-to-door shipping: 35 ILS
(Shipping fee will be added to final order amount after all deductions given to order such as club points, credits, vouchers or anything else)
Delivery within 3-5 business days.
For Golan Heights, Dead Sea, Arava and Eilat delivery time is up to 7 business days.
*** In November 7 business days. For Golan Heights, Dead Sea, Arava and Eilat delivery time is up to 14 business days and will not have option for fast delivery.
All orders are processed and shipped only on business days
(Sunday to Thursday, excluding holiday evenings, holidays and weekdays)
Orders received on Friday or Saturday will only be processed on the following Sunday.
Please note: In order to optimize shipping to you, when shopping on the site we recommend that you choose shipping to the address where you are most of your day - at work, at home or any other address of your choice.
Shipping fees are cost and are indicated separately on the order form and on the invoice or shipping certificate. There is no shipping fee for purchases over the amount we may display on the Website and may change from time to time.
Delivery time to the customer between 3-5 business days (from the date of business in which the order was received and processed) unless we inform the customer, within the said period, that the products ordered (or some of them) are not available, including temporarily.
Delivery of products by distribution of deliveries is only in Israel and is subject to reasonable accessibility (infrastructure, security restrictions and so on).
We will not be liable for any damages for overdue and / or delay caused by supreme power, third parties and / or circumstances or events beyond our control.
In some cases, at our discretion, the products will be made available to the customer for collection at a nearby and acceptable location, which will be coordinated in advance.
We will provide any purchased product at the address entered at the time of purchase. We undertake to provide the products purchased provided that the credit card payment is approved as set forth below.
The date of delivery of the products is on working days counted from the date of receipt of a transaction from the credit company (Sundays - Thursdays, excluding Fridays, Saturdays, holidays, holidays and Saturdays).
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RETURN & EXCHANGE PRODUCTS
Instructions for replacing or returning a product - THEODORE'S website
Want to exchange or return the item you purchased on the THEODORE'S website?
This can be done at no cost, in accordance with the Consumer Protection Law, 1981 and the guidelines set out below. The conditions for returning or replacing a product received are that the product has not been damaged and has not been used, as well as the presentation of an invoice.
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If you are a person with a disability, a senior citizen or a new immigrant, as defined by law. (A) For the Consumer Protection Law, you may cancel any transaction within 4 months from the date of receipt of the shipment and / or from the date of receipt of a verification notice with the order details as required by law, whichever is later, in one of the ways specified in sections 44 and 46 above, subject to presentation Appropriate certificate, provided that the engagement in the transaction included a call including through electronic communication.
Product return/replacement will be initiated within 30 days of receiving the product and will incur an additional charge for each shipment direction. The replacement of the product will be done as a credit in the amount of the purchase price on the website, and not according to the price of the product in the store.
You can return the product and receive a full refund, or credit for repurchase on the site, of your choice, within 14 days of receiving the product.
Products that are purchased on the site and returned in the store, worth 150 NIS or more, will be credited with a check that will be mailed within 7 business days.
Payment in characters It is not possible to get a refund
Return via Israel Post
You can return the product by mail within 14 days of receiving the product, and receive a full refund, or credit for repurchase on the THEODORE'S website, of your choice. A monetary credit will be made within 7 business days.
The product must be sent with an invoice to the address: 16 Hamashuda Street, area 5800160.
Upon receipt of the product, our customer service will contact you by phone and the credit will be made accordingly.
Cancellation of a transaction due to a defect or non-compliance
In the event of cancellation of a transaction due to a defect, non-compliance, incorrect product delivery or any other THEODORE'S malfunction, you can contact us at the time of customer service whose details appear below, and we will take care of collecting the product and providing a full credit.
Products that cannot be returned or exchanged
THEODORE'S customer service
You are welcome to contact our customer service center with any questions, or for the purpose of giving notice of cancellation of a transaction, in one of the following ways:
1. By phone: 054-7825703.
2. By e-mail: Service@theodoresdesign.com.
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